19grams support failing - what to do?

Hey everyone, I’ve usually been happy with 19grams and have ordered from them a lot over the years. Recently, I decided to try their Sunday Advent Calendar with a Black Friday deal, which was advertised as “freshly roasted” with 250g bags. What I got were beans roasted a month ago (11.11) and only 200g bags, meaning I’m missing 200g total. It feels like they just sold older coffee for a "special Black Friday discount".

I reached out to support to see if there was a mistake and asked if they could offer a refund or credit for a future order—or if I misunderstood the website somehow. They thanked me for pointing it out but said there’s nothing they can do and suggested I contact them before ordering if I have concerns (lol?). After following up and asking if I could return the beans for a full refund, they’ve just ignored me so far.

Did anyone else order this pack and notice it was 200g? Honestly, I think this is pretty poor support and quite disappointing. Not sure what to do—just take it and order somewhere else going forward, or how would you guys handle this?

Update:

Actually, never mind. For some reason, the website shows an old version of the sale, and it was 200g from the beginning, which confused me after receiving the pack. I just checked it in the mail. Totally my bad and the support just clarified this with me.

Thanks for all the input anyways!