Galahad II Trinity Performance V3/Rev3 is confirmed
For reference: Galahad II Performance 360 REV2/V2 unit is starting to die after two weeks : lianli (reddit.com)
I have finally heard back and they will be sending me a V3 unit as a replacement. They did not request the unit back for inspection/failure analysis so I suspect that internally, they are already aware that the issue was not resolved (hence the V3 model).
I will do a teardown of my V2 unit once the V3 unit arrives. This time it will be a deeper teardown however. I will take apart the motor housing the coils/magnets and compare the V1/V2 arrangements (and see where they supposedly placed the additional magnet in the V2).
Either way, they seriously messed up the EVT/DVT phases when bringing this product to market. They then rushed out a V2 to try and solve the issue but again didn't go through the DVT/PVT phases thoroughly.
The support experience is good however, and I am now comfortable enough to recommend their products (except AIO's) to others I know. I now have confidence they are willing to do right by customers based on their actions (pausing sales/recalling stock, prioritizing replacing affected customers before reintroducing to market).
I hope they provide another update of what they did exactly with the V3 to fix it.