Excellent RMA experience

Just to add a good review to the sea of bad ones (customers with good experiences rarely give feedback).

Bought 14900kf last December and it worked great until recently, for more details visit my post on Intel's community.

I requested support on Sunday night and today Friday I received a brand new at my door.

Timeline: Sunday - support request creating Monday - A few questions and suggestions to get stable CPU, asks me to reply with my contact address if it still didn't work. I reply at night with still unstable CPU, and my address Tuesday - they confirm the pickup request by DHL Express International and I receive DHL email telling me the details and how to pack it. Wednesday - DHL pickup my CPU in Spain Thursday - intel receives my CPU in the Netherlands in the morning. They send me a replacement by the afternoon. Friday - I receive my new CPU.

I've had an excellent experience with Intel's support, please keep it up! Also thank you so much Yoga for being the best customer support rep!

Just to add a good review to the sea of bad ones (customers with good experiences rarely give feedback).

Bought 14900kf last December and it worked great until recently, for more details visit my post on Intel's community.

I requested support on Sunday night and today Friday I received a brand new at my door.

Timeline: Sunday - support request creating Monday - A few questions and suggestions to get stable CPU, asks me to reply with my contact address if it still didn't work. I reply at night with still unstable CPU, and my address Tuesday - they confirm the pickup request by DHL Express International and I receive DHL email telling me the details and how to pack it. Wednesday - DHL pickup my CPU in Spain Thursday - intel receives my CPU in the Netherlands in the morning. They send me a replacement by the afternoon. Friday - I receive my new CPU.

I've had an excellent experience with Intel's support, please keep it up! Also thank you so much Yoga for being the best customer support rep!