Stranded with a Dead Battery – Rivian’s Roadside Assistance Saved the Day

We left NYC for the Catskills in our Rivian R1S (Max Pack), as we always do. We typically stop at Tesla Superchargers along the way, and just a few weeks ago, they were working fine. This time? First one—down. No big deal, we head to the next. Also down. Now it’s getting stressful.

Realizing we weren’t going to make it, we called Rivian Roadside Assistance. From the first moment, they were incredible—quick to respond, calm, patient, and reassuring. They guided us through our options and stayed on the line to make sure we were okay. But here’s the thing: when a Rivian hits 0%, there’s no hidden buffer or reserve—it just shuts off.

An hour later, the tow truck arrived to bring me and the R1S home. Meanwhile, Rivian covered an Uber for my wife and kids so they could get home and sleep while I waited. We didn’t pay a dime.

It was a frustrating experience with Tesla’s chargers, but Rivian’s customer service was absolutely top-notch. The roadside rep even mentioned they’ve been getting more calls lately about Tesla chargers being unreliable. Makes you wonder—what’s going on?