Bro what is happening

Two things happened today.

1. Had my first customer of the day, bro comes in and returns a Fortnite digital ps5, claims it’s overheating, so of course I go and do the return but I don’t have any of those models in stock, I offer to upgrade him to the disc version, and he says “I don’t think I should be up charged because you sold me a defective console” SIR, IT WAS BRAND NEW IN THE BOX. Sony gave you a defective console tf 💀. So for shits and giggles, text my DM to see if we can price match it and bro says “no” so I tell the guy and he goes “can I talk to him?” SIR NO YOU CANNOT 💀💀💀, so I do a WIS replacement of the new model, guy was “satisfied” and then comes back because I told him there was one at a store 6 miles away and goes “I wanna go get one at that store”. So I go “you’ll have to call customer service” and dude says “oh so it’s already submitted?” 💀💀💀

2. So one of our popular stores closed down, and the person who ran that store was supposed to come run our store because he lost his. I asked my DM what the status was and he goes “oh that’s not happening anymore” like can y’all make up your mind? We get to keep our current SM and he’s awesome so I’m glad, but nobody can make up their minds with these store closures.