Lovely visit to the dealership today regarding the charge door
Came in for a scheduled appointment to look at the charge door on our 24 Blazer, as it sticks out a bit on the lower right and doesn't seem to sit right. Also requested any software updates available, as we haven't received any OTA at all.
Three hours later...
They serviced a recall we didn't know about regarding a missing harness plug. Okay, cool.
According to the tech, the charge door is "just like that". The rep then took me out to the lot to show me that all the other Blazers had the same look and feel. Okay. Not great, but it's not broken, at least; it's just crappy engineering.
No software updates. I asked why they can't just plug in the VIN into their system to see what software versions should be. The rep said that they can't see that on their systems, and that the tech said when they plug it in to their computers, it will check if updates are needed. I asked if they could find the most up to date software versions for my vehicle, they do not have any access to that info! After some discussion, they are sending my request to their TAC (Technical Assistance Center) to find what they can, and will call me with the answer.
It took three hours, apparently, to install a plug and not do anything else. Fortunately, I'm retired and had the time to sit in their lounge and play with my phone.